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Engaging Clients

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LEGAL PROFESSIONALS IN AUSTRALIA

Client Engagement & Rights

engaging clients

CLIENT ENGAGEMENT & RETAINER


Behan Legal:

  • Appreciates each client’s appointment for the provision of legal and other professional services; 

  • Can advise and assist clients in many fields of law, and has consultants and advisors in several non-legal service areas; 

  • Adheres to the Legal Profession Uniform Application Act 2014; if appropriate, it will provide details of the personnel who will handle the specific retainer or requirements to the client. The aim is to deliver seamless service, however if the nominated personnel cannot continue working in the matter, management will involve other lawyers and employees within Behan Legal to provide the client with the most productive service possible; 

  • Will provide as soon as practicable a Disclosure Statement & Cost Agreement to the client with an estimate of the range of costs the client is likely to incur with other material that explains the culture of Behan Legal with a Statement of Services; and

  • Will assign a Client Identification Number after the client provides full identification.
RETAINER (RELATIONAL) OPTIONS

Clients can choose to appoint Behan Legal on a long-term relational retainer in which they:

  • Enter a fixed retainer contract for a fixed fee payable monthly or weekly over a fixed period; and,

  • Determine the work that Behan Legal will carry out and the basis of charging the retainer fee.

TRANSACTIONAL OPTIONS

Clients can appoint Behan Legal on short-term transactional retainers in which they pay legal costs either on an estimate basis, (which may be subject to variation), or on a fixed basis.

RIGHT TO REVIEW LEGAL COSTS

If clients have any concern or need to clarify any aspect of the legal costs, or services they can call the Behan Legal Business Office who will deal with all enquiries; however, if clients require further clarification the Business Office will refer the enquiry to an appropriate lawyer.

If the enquiry does not satisfy the client, the client can have the costs reviewed by the Supreme Court or make a complaint to the Victorian Legal Services Commissioner. 

DOCUMENTS THAT CLIENTS WILL INITIALLY RECEIVE

  •  Client Charter
  •  Disclosure Statement & Cost Agreement
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