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Client Satisfaction


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“Excellence is never an accident. It is always the result of high intention, sincere effort, and intelligent execution; it represents the wise choice of many alternatives - choice, not chance, determines your destiny.”

Behan Legal Client Satisfaction


What does quality mean to any client?

Different clients have different expectations and needs; however, quality means doing the work correctly the first time and producing that level of work consistently.

Behan Legal has a commitment to provide clients with quality service; however, this means that their views and suggestions are critical in ensuring the clients states they are getting quality. By asking clients to assist, Behan Legal can meet and exceed each client’s requirements and expectations enabling Behan Legal to improve all levels of service.

Each client appraisal, comment, suggestion, and idea about Behan Legal, the service, and advice are important as Behan Legal continuously seeks to improve the delivery of its services.

Behan Legal often asks clients by personal survey to consider every aspect of the service; including reception, telephone, and letters, reporting, financial accounting, and anything else that is relevant. They then discuss the response at its next internal meeting and implement any necessary changes and improvements.

client satisfaction


  • Your satisfaction as a client is important. Were you satisfied with the manner that we handled your matter?

  • Did you receive service that met your expectations?

  • Did you experience any problems? If so, were those problems resolved to your satisfaction?

  • What do you think we can do better?

  • Is there anything that you can suggest which you would like us to implement or improve?

  • Rate your satisfaction and if you wish, provide reasons

            o   Very Satisfied
            o   Satisfied  
            o   Not Satisfied 
            o   Upset

  • Do you have any special comments?



Behan Legal – Client Trust Goodwill Bank –  Download

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