QUALITY

What does quality mean to a client?

Different clients have differing expectations and needs; however, quality means doing the work correctly the first time and producing that level of work consistently.

Behan Legal has a commitment to provide clients with quality service; however, this means that their views and suggestions are critical in ensuring the clients states they are receiving quality service. By asking clients to assist, Behan Legal can meet and exceed each client’s requirements and expectations, thereby enabling Behan Legal to improve all levels of service.

Each client appraisal, comment, suggestion, and idea about the service, and advice are important as Behan Legal continuously seeks to improve the delivery of its services.

Behan Legal often asks clients via personal survey to consider each aspect of the service; including reception, telephone, letters, reporting, financial accounting and anything else that is relevant. They then discuss the response at the next internal meeting and implement any necessary changes and improvements.